Customers That Have Already Purchased A Ferry Ticket Online via this web site who wish to amend their booking may do so via the service request below.
Please note that in addition to any subsequent increase in the cost to your original ferry ticket that, with the exception of adding a pet or requesting disabled facilities, a service fee of up to £25 may be attached to any amendment made to your ticket.
You do not need to request an amendment if your vehicle registration number has changed from that specified when you booked your ticket provided the new vehicle is in the same class (eg: it has not changed from a standard car to a mini van).
Should you only wish to add an additional pasenger to your ticket you may find it costs less to book the additional passenger their own ticket as a 'foot passenger' than amend your existing ticket. Additional passengers booked this way may still travel with you in your vehicle. To determine if a 'foot passenger' ticket will cost less than the £25 amendment fee you may perform a price check here. Please note that not all ferries offer 'foot passenger' tickets.
IMPORTANT: The information on this page is only for customers who purchased their ferry ticket online at one of our web sites. If you did not purchase your online ticket via one of our web sites (they all look like similar to this page) then we can unfortunately not help you and you will need to contact the ferry company or web site that you purchased your ticket from for assistance. To view a list of ferry companies and their contact details click here.
To return to the main help menu please click here.
A customer service agent will contact you to confirm the amendment.
For urgent amendments (ie: where your ferry is due to sail in the next
24 hours or less) please telephone 0870 4580401 during office hours.
If you wish to amend a ticket you purchased via a telephone number
published on our web site please click here.
To return to the main help menu please click here.
